Customer Service Strikes Again

I tried to rent a movie this evening. And they decided firmly that they didn't want my business. In order to verify my identity and that I do indeed live locally, they asked for a telephone bill. First of all, that's a big pain - they only come once a month. Second of all, mine happens to not come at all, as I have a cell phone and pay my bill online. It wasn't enough for them that I had that very cell phone in my pocket or that I had a voter registration card in my pocket that said that I live in Carthage. They wanted to verify the billing address on that bill with my driver's license, which won't have my new address until I renew it in 2008. The store OWNER stood right there and told me this. She left, as I was standing there stunned. I try to ask the person behind the counter to clarify and make sure I understood the policy and the owner came back in, apparently trying to hold back a wildfire fury. She was angry that I wanted to be their customer and give them money. She offered to let me print out my phone bill and give it to her with my confidential account numbers on it. Again, I can't possibly stand for that - not in the age of rampant identity theft. I have a right to protect myself. She told me that she'd let me know if she changed her mind. I asked her if she would like me to leave a callback number and as I was saying this she scurried out of the room.

20 seconds later she comes back, no apologies. She asks me where I work and I told her and she looked like she had seen a ghost. She said that she would call my employer and get back w/ me. Now, isn't that great customer service? Even if I do get approved, do you think I'm renting there? Ha! Time to look into Walmart's movie rental service or Netflix. I'm not going to let her treat me like that and then get a customer out of it. This is probably on the top-three list of the worst customer service I have ever seen!